Fix payment issues, such as declined or incomplete transactions

If you accept problems paying for Google products, you might need to fix a problem with your payments profile.

Find the result you're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this bulletin. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to u.s.a., please do and so. The other steps listed are unlikely to resolve this issue.
  • Bank check whether the billing address for your payment method (such equally a credit carte) matches the accost recorded in your Google payments center settings. If they don't friction match, update your address in your Google payments heart, and try the transaction again.
  • Endeavour using a Google Play gift card to complete the transaction.
  • Attempt using the best interface for your computing device:
    • If y'all're using a desktop figurer, try the transaction using the Google product's website.
    • If you're using a mobile device, try using the production's mobile app (if an app is available).
  • If yous're using guest checkout when the error occurred:
    • Try signing in to an existing Google business relationship and placing the order again.
    • Endeavour creating a new Google business relationship if you don't already have one and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired carte du jour"

Bank check to see if your payment method is upwardly to engagement. If it isn't, update it in the Payments center.

"Unable to consummate transaction. Delight employ another form of payment."

Note: These steps also use if you meet the error message "Your payment didn't become through. Please try a different payment method or try again afterwards."

Attempt the following:

  1. Check to run into if your payment method is upwards to appointment. If information technology isn't, update it in the Payments center, and so try your buy again.
  2. Brand sure you accept plenty money in your business relationship for the purchase.
  3. If you're however having issues, contact your depository financial institution to meet if in that location's a problem with your account.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an issue with your business relationship"

If y'all see this message, information technology might be because:

  • Nosotros saw a suspicious transaction on your payments contour.
  • We need a fiddling more data to protect your account confronting fraud.
  • We need a picayune more information to comply with EU constabulary (European customers only).

To fix the upshot, try the following:

  1. Go to the Payments centre.
  2. Take activity on whatever errors or requests in the payments heart.
    1. Yous might need to verify your identity before you lot can buy anything through your Google Account.
  3. Make certain your name, address, and payment information are up to date.

"Unable to process payment: Low card balance"

Yous might not have enough funds in your business relationship to make the payment. Check your business relationship balance or contact your bank.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. You must verify the bill of fare earlier yous tin utilise it again:

  1. Go to pay.google.com and sign in to your account.
    1. If yous have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge menu.
  4. Within 2 days, you'll find a temporary charge on your card statement along with an 8-digit code.
  5. To complete verification, become to pay.google.com and enter the 8-digit code.

If you try to verify the payment method over again:

  1. Confirm which card you want to verify.
  2. Cheque how long agone you tried to verify your card.
    • If less than ii days: Expect up to two days.
    • If more than ii days: Bank check your card statement. You lot should find a temporary charge from Google called "GOOGLE TEST," with an eight-digit code.

Carte du jour is grayed out & says "carte du jour is ineligible"

You can't use this card for this purchase. Try to make the purchase over again with a different card.

If the card you lot desire to use isn't listed, follow the on-screen instructions to add a new carte.

Closed payments profile

Learn more near what to do if you temporarily or permanently closed your payments profile.

If you're still having trouble, contact support.

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